Acting in case of damage

Should there be a case of damage, please proceed depending on the damage after described as follows:

Reporting a liability damage

If the worst-case scenario occurs and there is a third-party liability claim, then please proceed as follows:

Make a log of the circumstances of the loss and take pictures of the damage;
Per the claim form, report the damage as soon as possible (within one week). In addition, please submit the following documents in digital format promptly (after claim notification):

• a copy of the driving license of the skipper;
• If available receivables list of the injured;
• Pictures and sketches of the damage (email size max 5MB);
• In the event of an accident: The logbook and a copy of a chart with a marked route in the general average of all vehicles / persons involved and mark the site of the accident;
• In the case of charter: Charter Contract and conditions; Handover and return record.

Upon receipt of loss notification, our claims department will contact you and discuss the next steps.

Form for general claims report

Reporting a fully comprehensive damage

If the worst-case scenario occurs and there is a fully comprehensive claim, then please proceed as follows:

• Initiate damage minimized measures straight away;
• In case of robbery or any other criminal acts from a third person, please report this to the nearest police station;
• Up to an expective damage sum of 2.500 EUR, please inform us by phone (+49 (0)30 214082-20);
• Make some pictures of the entire boat (with the boat name and the part of the damage, detailed photos of the damage);
• Create an accident protocol incl. drawings and try to get the signatures of each crew member on the protocol.;
• Report the claim in our form for claims (engl. Version).

After receiving the claim from our claim team will contact you and let you know how we will proceed.

Attention: The repair of the damage can only start when the insurerer released.

Report a skipper third party damage

If the worst-case scenario occur and there is a loss under the enhanced skipper liability insurance, then please proceed as follows:

• Make a log of the circumstances of the loss and take pictures of the damage;
• Report the damage as soon as possible (within one week) per claim form;
• Please submit the following documents in digital form promptly after claim notification :

  Your driver's license copy
  If available: testimonies
  Copy of the correspondence to the reported claims
  Contact of the injured incl Phone, E-mail and address
  Photos and sketches of the damage (max email size 5 MB)
  Accident report to the competent authority

Upon receipt of notification of loss, our claims department will contact you and discuss the next

Report a charter damage deposit

If the worst-case scenario occur and there is a charter security deposit damage, please proceed as follows:

• Report the damage as soon as possible (within 2 working days) per claim form;
• Take pictures (entire boat with boat name and damage location, detail photos of the damage with a recognizable scale);
• Create an accident report including sketches and let you sign it as possible by all parties people;
• Submit us after notification please promptly following (within 14 days) documents:

Report of a trip cancellation damage

In case of travel cancellation damage, please use our claim form. In addition, if you have any questions or service hotline and claim team is available 24/7 for you:

+49 (0)30 214082-20
claim@eis-insurance.com

Report a charter pice contingency claim

In case of a charter price contingency claim, please report this straight away with our form to claim@eis-insurance.com with following data:
  explain the cicumstances;
  copy of the charter contract;
  a proof of the payment;
  proof of insolvency.

Claims Department:

+49 (0)30 214082-20

In important cases our claim management can be reached round the clock, seven days a week.